We have listed our most frequently asked questions (FAQs) for your review here:

Email Support
If you have a question that you can not find the answer to online, you can send us an e-mail by using our contact form below or sending us an e-mail directly on This email address is being protected from spambots. You need JavaScript enabled to view it.
.

About 1dataplan

What is 1dataplan? .

1dataplan aims to deliver affordable data access when travelling thereby eliminating unpredictable data roaming tariffs. 1dataplan has a fixed priced product that enables you to use data when travelling in covered countries. Surf freely (up to the montly fair usage limit) for one fee of 40 EUR/month (excl. VAT).  

How does 1dataplan work? .

You will receive a new SIM card from us that you should use with your hardware (tablet, laptop, dongle, MiFi, etc.). Nothing else is needed. It’s easy and simple.

How do I contact 1dataplan? .

You can contact us using our live-chat or send us an e-mail on This email address is being protected from spambots. You need JavaScript enabled to view it..

Product features

How can I find my current data usage?.

Simply contact our support department and we will be happy to assist you.

Do I still need my national mobile broadband subscription? .

We currently cover over 100 countries so if you live in one of these countries, it is not necessary to keep your national mobile broadband subscription. 

What countries does 1dataplan cover? .

1dataplan cover over 100 countries which is identified as "the 1dataplan network". These countries currently include: 

Albania, Alderney, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Austria, Barbados, Belgium, Brazil, Bulgaria, Cambodia, Cayman Islands, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Desirade (French Antilles), Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Fiji, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guernsey, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Malta, Mayotte, Mexico, Monaco, Montenegro, Montserrat, Netherlands, New Zealand, Nicaragua, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St Kitts & Nevis, St Lucia, St Vincent & The Grenadines, Sweden, Switzerland, Taiwan, Province of China, Thailand, Tibet (China), Turkey, Turks & Caicos Islands, United Arab Emirates, United Kingdom, Uruguay, USA, Vatican City, Virgin Islands (British)

Do you provide 4G/LTE coverage? .

We currently support 4G services in U.K. and Poland. Additional 4G enabled countries will be added regularly.

Which countries will be added next? .

We’re currently negotiating with multiple operators but Russia and India are high on our list. You’re very welcome to contact us with your requests.

Can I use my product outside the 1dataplan coverage? .

All countries that we have data services in are already included in our product, so you can not use it outside our network. We continuously add new countries to our product.

How much data is included in the product? .

You will have access to 1GB of data. 

What happens when my limit is reached? .

You pay a fee of only 1,2 DKK/MB (excl. VAT) for data consumption that exceeds 1GB but only for the next 50MB. Hereafter we suspend the product for the rest of the month. At the beginning of the next month, the product will be open again with a new 1GB data allowance. The most you will be able to pay for a month is therefore 299DKK+60DKK = 359 DKK (48€). Please contact support if you run our of data and need more within the same month. We will figure out a solution for you.

Do I need to do anything different than usual when using 1dataplans product? .

No, you will be able to use your tablet, laptop, dongle, MiFi, etc. exactly as normally. No changes are necessary.

Which type of SIM card do I need to order?.

We supply you with a one-size-fits-all sim card that can be used with all available devices.

I don’t want A Mifi. Is there any alternative ways for a hotspot?.

You can use your old smartphone as a hotspot. You can also use your tablet as a hotspot if it has a SIM card slot. Remember that you only need one device to share the Internet connection between all the travellers (and multiple devices).

Can I (as a personal user) buy the business product?.

Yes.

Do I get a notification of my data consumption?.

Yes, you will be notified when you reach 80% of your data usage (and when you reach 100%)

Payment & subscription

How do I switch to 1dataplan? .

Head in on www.1dataplan.com and buy the product directly from our web page. You will receive the SIM card shortly hereafter. Remember to discontinue your national mobile broadband subscription yourself if you plan on exchanging it with 1dataplan.

Do you have affordable voice/SMS rates? .

No, 1dataplan is currently focusing on data devices only (latops, tablets, dongles, mifi, routers, etc.). It is not possible to call or SMS using our product. But we are currently working on enabling voice and SMS in a next phase. If you want affordable data access through your smartphone then see the Mifi section.

How do I pay for the service? .

You pay using your credit or debit card. Our payment provider can keep your credit card information on record (securely) so you don’t need to worry about paying manually each month. The correct amount will be deducted automatically when used with the business product. We support all major credit- and debit card providers. You pay for the service subscription one month in advance (prepaid).  

Do you accept other payment forms than credit card? .

Yes. It's also possible to pay using a normal invoice. Contact our support department if you need this.

Why am I charged a lesser amount initially compared to the monthly product price? .

The monthly subscription fee is deducted at the beginning of each month. This is to make the invoice as easy and simple to read as possible. If you buy the product in the middle of the month, then we won't charge you for the full month, but only half. Furthermore we deduct the time it takes to ship the product to you so you only pay for the time you actually can use the product. 

How do I cancel the service? .

You should contact 1dataplan customer service to cancel your subscription.

Where can I find the applicable fees? .

The applicable fees are listed below:

Type of fee

amount (EUR)

amount (DKK)

Failed card payment 24€ 180 DKK
Late payment fee 7€ 50 DKK
Paper copy of the invoice 7€ 50 DKK
Credit card charge back fee 24€ 180 DKK
Non recurring payment fee 24€ 180 DKK
Reconnection fee 24€ 180 DKK
SIM Replacement fee 12€ 90 DKK
Connection fee 13€ 99 DKK

Data usage beyond incl. data amount excl.VAT

0,16€/MB 1,2 DKK/MB

 

What are the credit card charges? .

 

Credit/debit- card

Card type

Transaction fee

 

Dankort

Issued in Denmark

Transaction amount between DKK 0,00 - 50,00 is charged DKK 0,70
Transaction amount between DKK 50,01 - 100,00 is charged DKK 1,10
Transaction amount between DKK 100,01 - 500,00 is charged DKK 1,45
Transaction amount > DKK 500 is charged DKK 1,45 + 0,10 % of transaction amount.

 

Visa/Dankort

Issued in Denmark

Transaction amount between DKK 0,00 - 50,00 is charged DKK 0,70
Transaction amount between DKK 50,01 - 100,00 is charged DKK 1,10
Transaction amount between DKK 100,01 - 500,00 is charged DKK 1,45
Transaction amount between > DKK 500 is charged DKK 1,45 + 0,10 % of transaction amount.

 

Mastercard

Issued in Denmark

1,50 % of Transaction amount

 

Maestro

Issued in Denmark

1,50 % of Transaction amount

 

Visa

Issued in Denmark

1,50 % of Transaction amount

 

Visa Electron

Issued in Denmark

1,50 % of Transaction amount

 

Diners Club

Issued in Denmark

1,25 % of Transaction amount

 

American Experess

Issued in Denmark

1,25 % of Transaction amount , min. DKK 0,70 per transaction

 

Forbrugsforeningen

Issued in Denmark

No fees.

 

Mastercard (International)

Issued outside Denmark

2,95 % of Transaction amount , min. DKK 1,95 per transaction

 

Maestro (International)

Issued outside Denmark

2,95 % of Transaction amount , min. DKK 1,95 per transaction

 

Visa/Electron (International)

Issued outside Denmark

2,95 % of Transaction amount , min. DKK 1,95 per transaction

 

Diners Club (International)

Issued outside Denmark

3,75 % of Transaction amount

 

American Experess (International)

Issued outside Denmark

3,75 % of Transaction amount , min. DKK 1,95 per transaction

 

JCB

Issued outside Denmark

3,75 % of Transaction amount , min. DKK 1,95 per transaction

Technical

How do I setup Android? .

(guide below will vary slightly due to different Android versions)

- Select Settings - Select Wireless and Networks (More...)

- Select Mobile Networks - Select Access point Names

- Press Menu - Press New APN or the “+” symbol

- Enter the follow settings:

*Name: 1dataplan

*APN: mbb.voiamo.net

*Username:

*Password:

- Restart your phone if the setting doesn’t work immediately.

How do I setup my iPad/iPhone (iOS6)? .

- Select “Settings”.

- Select “General”.

- Select “Network” or “Cellular”

- Select “Cellular Data Network”

- Under Cellular Data Network setup:

*APN: mbb.voiamo.net

*Username:

*Password:

- Save the setting and restart your phone if you don’t have Internet connectivity immediately.

How do I setup my iPad/iPhone (iOS7)? .

- Select “Settings”.

- Select “Carrier”.

- Select “Cellular Data Network”

- Under the Cellular Data section:

*APN: mbb.voiamo.net

*Username:

*Password:

- Save the setting and restart your phone if you don’t have Internet connectivity immediately.

Can not find the "APN"settings on your iPhone?.

1. Open the browser with your iPhone (requires a Wi-Fi internet connection)

2. Go to m.apnchanger.org .

If your Cellular Provider is not listed, choose "Automatically" and set your APN Settings there:

*APN:mbb.voiamo.net

*Username:

*Password:

3.Click "Install".

(That’s it! You will now be able to surf the internet abroad)

Note: some iPhone models require a restart before the changes take effect.

How do I setup Blackberry 10? .

- Select System Settings

- Select Network Connections

-Change the Access Point Name (APN) to: mbb.voiamo.net

- Username and Password should be left blank

- Select save and restart your phone.

Which devices does 1dataplan work on? .

The 1dataplan SIM card will work with all common tablets, laptops (with embedded SIM card slots), dongles (e.g. USB dongles), MiFi, etc. Just make sure your hardware device is unlocked. Contact the shop where you bought your hardware if you’re in doubt.

Can I use 1dataplan with my Smartphone? .

Yes. But we suggest that you keep your existing sim card in your phone and then connect your phone via WiFi to a Mifi you carry on you, containing 1dataplan’s sim card. Smartphone users can take advantage of a MiFi that connects using the 1dataplan networks and connects easily with the smartphone using WiFi. More info on the Mifi is found here .

An alternative solution is to create a hotspot using an unused smartphone or your tablet. This way you can share the 1dataplan connection and still keep you phone number active.

Does 1dataplan work on my iPad? .

Yes, it’s compatible with the iPad. Just remember to order the correct SIM card type (standard sim, micro sim or nanosim) when ordering the product.

Which SIM card types do you support? .

All sim card types are supported (mini, micro and nano). Also known as 2FF/3FF/4FF.

What kind of speeds can I expect on the networks? .

The speeds will differ from country to country depending on the technology available and the terms of our agreement with the operators. Also your device can have limitations in which speeds you will access the internet with. We constantly improve the coverage, quality and speed of the connected operators to give the best possible experience for you.

Where do I find the coverage maps? .
  • Denmark http://www.3.dk/Privat/Mobil/Daekning/
  • Sweden http://www.3.dk/Modules/Privat/Generic-Lightbox/Dakningskort-Sverige/
  • U.K. http://www.three.co.uk/Support/Coverage
  • Ireland http://www.three.ie/explore/coverage-checker/
  • Italy http://www.tre.it/assistenza/prodotti-e-servizi/copertura
  • U.S.A. http://opensignal.com/network-coverage-maps/sprint-coverage-map.php
  • Hong-Kong http://opensignal.com/networks/china,-hong-kong-sar/3-coverage

    Other coverage maps are coming soon.
Is this an application? .

No, this is not an application. Our product is a sim card that can be used with existing hardware. No special equipment or changes are necessary.

Can multiple devices use 1dataplan at the same time? .

Yes, several devices can connect through 1dataplan using a MiFi if you need multiple access. This can come in handy if you’re travelling with colleagues. See more info regarding the MiFi here .